“Deloitte” is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world collaborate to provide audit, consulting, financial advisory, risk management, tax and related services to select clients.In the Federal Republic of Nigeria, Deloitte operates as Akintola Williams Deloitte. Akintola Williams Deloitte is a part of Deloitte Africa. Deloitte Africa is a member of Deloitte Touche Tohmatsu Limited (“DTTL”), a UK private company limited by guarantee.

Job Title: Customer Service Representative (Hausa Speaking)
Requisition Code: NG138379VA
Location: Lagos

At Deloitte, we:

• Make an impact, expecting the exceptional from our highly talented professionals
• Connect strengths, celebrating and developing the unique strengths of our people
• Our professionals are unified by a collaborative culture that fosters integrity, outstanding value to markets and clients, commitment to each other, and strength from cultural diversity.
• Accelerate ambitions, valuing work and life
• Inspire our people as tomorrow’s leaders, helping them thrive at every level

Role Summary

• The ideal candidate must be proficient with the use of Microsoft office tools, good communication skills, answering phones, and working with customer service needs.

Responsibilities
The candidate will be required to:

• Effectively Receive and handle inbound & outbound calls
• Communicate effectively to customers in a professional manner
• Document outcomes of phone calls

Qualification/Role Specific Competencies/Soft Skills
To be eligible for this role, candidates must:

• Possess minimum of HND/B.Sc degree from any recognized polytechnic or university in Nigeria
• Possess post-NYSC work experience
• Excellent written and oral communication skills
• Be fluent in English and Hausa languages
• Maintain high level of confidentiality and integrity
• Have good multi-tasking skills, positive attitude to work, be a good team player
• Management certification would be an added advantage
• Be proficient with the use of Microsoft Office tools
• Have any relevant work experience in a professional environment
• Have good interviewing and report writing skills
• Computer literate and ability to use Microsoft office tools i.e. MS-word, excel, power-point etc.

How to Apply
Interested persons should  CLICK HERE TO APPLY ONLINE

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