Customer Service Representatives at Dangote Group

Dangote Group is recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Lagos
Organization: Nascon Allied Industries Plc. (NASCON)
Employment Type: Full Time
Job Description

• Manage large amounts of incoming calls, creating and maintaining customers account information
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Follow communication procedures, guidelines and policies in keeping records of customer interactions, processing customer accounts and filing documents
• Attract potential customers by answering product and service specific questions and cross-selling
• Resolve product or service complaint; determining the cause of the problem; selecting and explaining the best solution to the problem; expediting correction or adjustment and following up to ensure customer satisfaction

Requirement:

• Proficiency in one or two Nigerian languages, an advantage.

How to Apply
Candidates should send their CV's and cover letters to: careers@dangote.com