Job Title: Offline Customer Service Agent
Location: Lagos
Job Description
- Manages and attend to customers that comes to the iROKOtv booths and creating a fun, lively booth environment.
- Teaching booth visitors how to download and use the IROKOtv app
- Teaching booth visitors how to use the app, and documenting their feedback/concerns
- Troubleshooting and resolving customers’ problems with our product or escalating issues.
- Achieving and maintaining proficiency with our escalation matrixes.
- Consistently staying up-to-date with new IROKOtv products/services.
- Providing weekly reports on customer feedback to management.
- Selling IROKOtv subscriptions to booth visitor.
- Subscribing visitors to IROKOtv subscription plans and helping them download movies on their phones
Job Title: Offline Customer Support Representative
Location: Lagos
Job Description
- Manages and attend to customers that comes to the iROKOtv booths and creating a fun, lively booth environment.
- Teaching booth visitors how to download and use the IROKOtv app
- Teaching booth visitors how to use the app, and documenting their feedback/concerns
- Troubleshooting and resolving customers’ problems with our product or escalating issues.
- Achieving and maintaining proficiency with our escalation matrices.
- Consistently staying up-to-date with new IROKOtv products/services
- Selling IROKOtv subscriptions to booth visitor.
- Subscribing visitors to IROKOtv subscription plans and helping them download movies on their phones
- Providing weekly reports on customer feedback to management
How to Apply
Interested persons should come with their CV/credentials for interview at:
Address: No.10-12 Agungi Road, Off Lekki-Ajah Expressway before Chevron Roundabout, Opposite Heaven Hotel, Agungi Ajiran Street.
Date: Date Monday, 24th July, 2017.
Time: 11:00 am
Deadline: Monday, 24th July, 2017.
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